Help Desk:1-866-498-2945
Email: rocis@gsa.gov
Login.gov Frequently Asked Questions
Login.gov is a sign in service that offers secure and private online access to government programs, such as federal benefits, services and applications. With a Login.gov account, you can sign in to multiple government websites with the same email address and password. Learn more about Login.gov
ROCIS chose Login.gov as their sign-in provider as a security measure. This service requires you to use an email address, password and two-factor authentication, sometimes referred to as multi-factor authentication, to sign-in. The use of two-factor authentication is an added layer of security to protect your private and sensitive information from hackers and password compromises.
Start by selecting sign-in on ROCIS. You'll automatically be taken to the Login.gov sign-in page. You can create an account or sign in if you already have a Login.gov account. Login.gov is only the sign-in service. Once you sign in, you'll be directed to your ROCIS account or profile.
Login.gov requires you to use a multifactor authentication method. You can select to receive a code via SMS/Text or phone call or use an authentication application, government PIV/CAC card, face or touch unlock, security key or download backup codes. We encourage you to add more than one authentication method to your account to avoid getting locked out if you ever lose an authentication method. Learn more about Login.gov
Every time you click on Sign In on the ROCIS site, you'll go to the Login.gov sign in page. Enter your Login.gov email address, password and use your two-factor authentication method. Once you enter this information correctly, you'll be signed in and automatically directed back to the ROCIS site.
If you already have a Login.gov account, you don't need to create a second one.
Use your existing Login.gov email address, password and a two-factor authentication method to sign in to ROCIS.
If your existing Login.gov email address is different from the email address associated with your
ROCIS account, you will need to add the email to your Email Addresses within your account preferences.
No. Each person must set up their own Login.gov account.
No. You still need to contact ROCIS for questions about your ROCIS benefits, services, application or profile. Our customer support can be reached at rocis@gsa.gov or call the help desk at 1-866-498-2945.
No. Your MAX.gov account will remain intact, but you will no longer be able to authenticate into ROCIS with that account.